Sandy Schwan at Evolving Strategies, LLC. Organizational Change Consultant

What to Ask the Person in the Mirror

"...the best way to figure out how you’re doing is to step back and ask yourself a few questions." *

Today, I was just chatting with one of my mentors, John Fowler, a Senior Vice President at The Northern Trust Company, about if and how senior leaders really assess their skills, ethics, etc. Here's why:

1. All leaders get off track on occasion.
2. The higher the rank in the company (large or small), the fewer opportunities exist for honest and direct feedback.
3. If feedback is given, it is often filtered because no one wants to anger the boss. Or, the feedback is completed rejected by the boss.
4. The performance management process does provide the opportunity for feedback, but this feedback often seems more rote than useful.

So then what? How do you really know how are you doing as a leader; the ethics you are displaying; how your peers, subordinates perceive you, your leadership style, progress, capabilities and fit?

John shared with me one of his tactics for receiving regular, honest and direct feedback. He said he has never forgotten the message his dad shared with him years ago:

"Son, you better like who you see every morning while you are lookin' in the mirror and shaving. Because that is the person you have to answer to every day on how you are conducting business and treating people." 

And, as a strong believer in reflection being a key leadership trait, I love Fowler Sr.'s advice. And, I can vouch that this 'high-tech' method John employs on a daily basis works. His leadership and ethics bars are off the charts. Let's hear it for effective self-assessment in action!

In his spot-on article, "What to Ask the Person in the Mirror,*" Robert Kaplan suggests self-assessing your performance as a leader and manager periodically related to seven key leadership challenges. Here is a teaser:

To address this leadership challenge...Managing Time

Ask...Does the way I spend my time match my key priorities?

Because...Tracking your use of time can reveal startling - even horrifying - disconnects between your top priorities and your actions. Such disconnects send confusing messages to employees about your true priorities.

Follow the link to learn more. I think this is a fantastic 'ready reference' that any leader could post on his / her bathroom mirror for daily reflection while shaving or brushing your teeth.  I am sharing this article with the team of senior leaders I am working with now. I will let you know how it goes!

Know Thy Partner: Three Client Types and How to Work With Them

An interesting perspective to consider of the outset of each 'client' and / or organizational change.

Scholarships for College and Graduate School

I am a huge fan of education and doing my part to support those looking to further their education. Afterall, education can lead to change! Apologies for this lengthy posting, but it is well worth it. Please send a link to this posting to others who may find this information helpful. - Sandy

SCHOLARSHIPS FOR COLLEGE AND GRAD SCHOOL

1) Bell Labs Fellowship For Underrepresented Minorities
 http://www.bell-labs.com/fellowships/CRFP/info.htm

2) Student Inventors Scholarships
 http://www.invent.org/collegiate

 3) Student Video Scholarships
 http://www.christophers.org/vidcon2k.html

4) Coca-Cola Two Year College Scholarship
s http://www.coca-colascholars.org/programs.html

5) Holocaust Remembrance Scholarships
 http://holocaust.hklaw.com/

6) Ayn Rand Essay Scholarships
 http://www.aynrand.org/contests/

7) Brand Essay Competition
http://www.instituteforbrandleadership.org/IBLEssayContest-2002Rules.htm

8) Gates Millennium Scholarships (major)
 http://www.gmsp.org/nominationmaterials/read.dbm?ID=12

9) Xerox Scholarships for Students
http://www2.xerox.com/go/xrx/about_xerox/about_xerox_detail.jsp

10) Sports Scholarships and Internships
http://www.ncaa.org/about/scholarships.html

11) National Assoc. of Black Journalists Scholarships (NABJ)
http://www.nabj.org/html/studentsvcs.html

12) Saul T. Wilson Scholarships (Veterinary)
http://www.aphis.usda.gov/mb/mrphr/jobs/stw.html

13) Thurgood Marshall Scholarship Fund
http://www.thurgoodmarshallfund.org/sk_v6.cfm

14) FinAid: The Smart Students Guide to Financial Aid scholarships)
http://www.finaid.org

5) Presidential Freedom Scholarships
http://www.nationalservice.org/scholarships/

16) Microsoft Scholarship Program
 http://www.microsoft.com/college/scholarships/minority.asp

17) WiredScholar Free Scholarship Search
http://www.wiredscholar.com/paying/scholarship_search/pay_scholarship_search.jsp

18) Hope Scholarships & Lifetime Credits
 http://www.ed.gov/inits/hope/

19) William Randolph Hearst Endowed Scholarship for Minority Students http://www.apsanet.org/PS/grants/aspen3.cfm

20) Multiple Lists of Minority Scholarships
 http://gehon.ir.miami.edu/financial-assistance/Scholarship/blackhtml

21) Guaranteed Scholarships
http://www.guaranteed-scholarships.com/

22) BOEING scholarships (someHBCU connects)
http://www.boeing.com/companyoffices/education%20%20relations/scholarships

23) Easley National Scholarship Program
http://www.naas.org/senior.htm

24) Maryland Artists Scholarships
 http://www.maef.org/

26) Jackie Tuckfield Memorial Graduate Business Scholarship (for AA students in South Florida)
 http://www.jackituckfield.org/

27) Historically Black College & University Scholarships
 http://www.iesabroad.org/info/hbcu.htm

28) Actuarial Scholarships for Minority Students
http://www.beanactuary.org/minority/scholarships.htm

29) International Students Scholarships & Aid Help
http://www.iefa.org/

30) College Board Scholarship Search
http://cbweb10p.collegeboard.org/fundfinder/html/fundfind01.html

31) Burger King Scholarship Program
http://www.bkscholars.csfa.org/

32) Siemens Westinghouse Competition
http://www.siemens-foundationorg/

33) GE and LuLac Scholarship Funds
 http://www.lulac.org/Programs/Scholar.html

34) CollegeNet's Scholarship Database
 http://mach25.collegenet.com/cgi-bin/M25/index

35) Union Sponsored Scholarships and Aid
http://www.aflcioorg/scholarships/scholar.htm

36) Federal Scholarships & Aid Gateways 25 Scholarship Gateways from Black Excel http://www.blackexcel.org/25scholarships.htm

37) Scholarship & Financial Aid Help
 http://www.blackexcel.org/fin-sch.htm

38) Scholarship Links (Ed Finance Group)
 http://www.efg.net/link_scholarship.htm

39) FAFSA On The Web (Your Key Aid Form &Info)
 http://www.fafsa.ed.gov/

40) Aid &Resources For Re-Entry Students
 http://www.back2college.com/

41) Scholarships and Fellowships
 http://www.osc.cuny.edu/sep/links.html

42) Scholarships for Study in Paralegal Studies
http://www.paralegals.org/Choice/2000west.htm

43) HBCU Packard Sit Abroad Scholarships (for study around the world) http://www.sit.edu/studyabroad/packard_nomination.html

44) Scholarship and Fellowship Opportunities
http://ccmi.uchicago.edu/schl1.html

45) INROADS internships
 http://www.inroads.org/

46) NAACP Scholarships
http://www.naacp.org/work/actso/act-so.shtml

47) Black Alliance for Educational Options Scholarships
 http://www.baeo.org/options/privatelyfinanced.jsp

48) ScienceNet Scholarship Listing
http://www.sciencenet.emory.edu/undergrad/scholarships.html

49) Graduate Fellowships For Minorities Nationwide
http://cuinfo.cornell.edu/Student/GRFN/list.phtml?category=MINORITIES

50) RHODES SCHOLARSHIPS AT OXFORD
 http://www.rhodesscholar.org/info.html

51) The Roothbert Scholarship Fund
 http://www.roothbertfund.com/

“Men are anxious to improve their circumstances, but are unwilling to improve themselves; they therefore remain bound.” — James Allen, 1864-1912, English literary man of mystery and unrewarded genius

The smart folks at Vital Smarts and the MIT Sloane Management Review recently released a study on the root causes for the shockingly high failure rate of cross-functional projects and programs. Estimates are that as many as 80 percent of strategic initiatives, IT projects, corporate programs, and the like are awful disappointments. For example, four years ago, the world watched as Gustav Humbert, the CEO of Air Bus, was dismissed from his job in shame when the A380 aircraft missed its delivery date by more than a year. The worst of it was that the announcement of the delay happened on the day the plane was due! Makes you scratch your head in wonder that this information did not seem to be available to Mr. Humbert any sooner than the minute he was supposed to unveil the engineering marvel to the world. What was going on?

The study identified five early warning signs of project failure. How companies handle these five issues predicts with up to 85 percent precision how well they achieve critical results. In fact, if the people at these organizations handle any of these crucial issues poorly, the odds of the project being delayed, of quality being compromised, and of costs escalating are better than 70 percent. Not good.

1. Fact-Free Planning — Commitments to deadlines and limits on resources are made with little consideration for the real demands of the project.
2. AWOL Sponsors — The executive sponsor of a project is not leading as s/he should. S/he is not showing up for meetings, holding people accountable, or walking the talk.
3. Skirting — Powerful leaders bypass agreed upon decision-making processes or quality gates in ways that are allowing scope creep or putting commitments at risk.
4. Project Chicken — Critical aspects of the project are going over schedule or running over budget and it's not politically popular to admit it. Instead, people play "chicken"—letting things get closer to the deadline without acknowledging problems.
5. Team Failures — Key members of the project team are not competent or do not follow through on their commitments.

ACTION:

• In your project plans, remember to give the right level of focus on the people aspect of the project. Confirm sponsor commitment and what 'commitment' means to project success.
• Make one of the first steps in your project a "Roles and Responsibilities" list. In organizational (or project team) design 101, a fundamental reason why teams don't work effectively is because it is not clear who is doing what. Make it clear – write it down and discuss with everyone on that list.
• Raise issues as soon as you identify them. I think we all know that it is much more effective to handle issues when they are spark vs. a full-blown wildfire.
• Get clear on how people, groups are to be held accountable for this project. This is tricky, but if you get this agreement upfront, it gives you the leverage to question accountability should something go awry.

Adapted from Vital Smarts, 2009.

Loss: A Learning Opportunity with a Specific Purpose

"Should you shield the canyons from the windstorms, you would never see the beauty of their carvings." Dr. Elisabeth Kubler Ross, 1926-2004, Swiss-born psychiatrist and author

I have friends and family that are experiencing difficult losses of family pets. I've been revisiting Kubler Ross' five stages of grief to help me get a better sense of where these folks are in the grieving process so that I may better support them through each stage.

Brushing up on this model reflects what some of what my clients are experiencing. A merger of two companies with two distinctly separate cultures into one company and one culture doesn't happen overnight. People need to experience the Denial – Anger – Bargaining – Depression – Acceptance of the 'death' of their original company before accepting and embracing their new company.

Remembering to include organizational change frameworks and time to allow employees to move through this process. Don't fault them for their feelings. Instead take the time to learn how to assist in guiding them through the stages, if appropriate.

I'll end with another impactful quote from EKR:

"You will not grow if you sit in a beautiful flower garden, but you will grow if you are sick, if you are in pain, if you experience losses, and if you do not put your head in the sand, but take the pain as a gift to you with a very, very specific purpose."

ACTION: If you are experiencing an organizational change, develop a list of ten possible purposes / opportunities for you to learn in this change. The purpose is there...and it is up to you to find it.

Trust Your Instinct...& the African Hornbill Bird & Dwarf Mongoose

"Both work together, or network, to accomplish their individual objectives." Is this quote referring to the success of a recent merger? Not quite. The author was referencing the relationship between the dwarf mongoose and the African hornbill bird.

Check out William E. Boswell's book Success by Instinct: Use What Animals Already Know to Boost Your Career. Boswell, a former senior executive with BP America, and one of the company's highest ranking African Americans, presents an thought-provoking approach to managing change, including personal career development. Instead of the usual dos and don'ts, Boswell offers 14 practical principles based on the instincts found in the animal kingdom which are also used by businesspeople, sportsmen, and world leaders alike to tremendous success.

Here is a sampling of Boswell's principles for success through instinct:

Acknowledge that adaptability is essential for an effective transition, organizational shift or change

Establish goals to add direction, purpose, focus and meaning to the change you are facing

Recognize that teamwork is essential to accomplish goals

Maintain knowledge of organizational environmental issues, and ensure compatibility with your personal values 

By the way, going with your gut does not mean that data and research are not important. Trusting your instinct means considering factors that may not always be easily quantifiable but are still quite important. Depending on the situation, you will need to be careful to avoid the confirmation bias trap. More on confirmation bias in my next posting.

Try not to get stuck in the analysis paralysis. Be quiet and listen to your gut instinct.

Remembering Not to Oversharpen Your S.A.W.

During lunch today with one of my mentors - Don Adamis, senior vice president at The Northern Trust Corporation, the topic of S.A.W. (Strength As Weakness) came up. For instance, do you receive...

• great reviews for your ability to make decisions quickly? Terrific! But...
  • remember to include others in the decision-making process (as appropriate), or you risk engaging and gaining buy-in from your team members  
• accolades on the data you provide to support conclusions? Outstanding! But...
  • ensure you don't overwhelm your audience will too much information, or you risk losing them in the details  
• kudos for your strong follow through? Bravo! But...
  •  make sure you know when to let something go vs. checking a box on a to-do list. Otherwise, you risk appearing weak in your ability to see 'the big picture'   

Isn't chocolate cake (or in Don's case, blueberry pie) a great treat at the end of a meal? Do you think that you would perceive chocolate cake differently if it was the only food you could eat for breakfast, lunch and dinner?

ACTION

While discovering your strengths is important, try a little moderation this week.

Follow the Rocket Man to Develop Your Mythology-inspired Change Plan

"The less I say the more my work gets done."

Elton John (1947 – ), English music artist

(and inspired by The Northern Trust Corporation colleague across the pond, Mark Newsome)

Nike may have used this quote as inspiration for its "Just Do It" tagline. Have you ever noticed that during a shift in a company's business and/or organizational strategy, employees seem to fall into two broad camps: those who talk and those who deliver. All the talking is typically nonproductive and can show a weakness in character.

ACTION

1. Be quiet and get to work. Spend time in conversations of value that will help you and your team accelerate movement through a change, but do not waste your energy on fruitless conversations.

2. Try not to engage in fruitless conversations. Certainly, all humans need to express there questions, fears, concerns etc., but keep that group small and the conversations private.

3. Channel your inner Nike - not the company but the Greek mythological character of strength, speed, and victory - and focus on the building momentum, accelerating and creating a strong desire to succeed in influencing a significant strong organizational change.

Looking to Create Creative & Innovative Solutions? Go To Your Stretch Zone

Can You Become a Creature of New Habits?

http://www.nytimes.com/2008/05/04/business/04unbox.html?_r=1&goback=%2Ehom

This New York Times article provides an interesting perspective on the three zones of existence and in which zone true change occurs.

There are "...three zones of existence: comfort, stretch and stress. Comfort is the realm of existing habit. Stress occurs when a challenge is so far beyond current experience as to be overwhelming. It’s that stretch zone in the middle — activities that feel a bit awkward and unfamiliar — where true change occurs."

If possible, develop change management solutions, strategies and tactics to keep impacted people in the stretch zone. The stress zone can create an inability for people to learn because they are in the 'fight - or flight' mode.

Crash. Burn. Turnaround: Seven Ways to Turn Failure Into Success

"Every strike brings me closer to the next home run." 

Babe Ruth (1895–1948), American baseball player

Perhaps you are leading an organizational change (e.g., merger, acquisition, downsizing, hyper-growth, business process reengineering) that is not performing quite as planned. It could even be considered a…failure. So, what do you do?

 

You may not realize it now, but you have (at least) two key responses: the ‘little w’ response and the ‘Big W’ response (and I am hopeful that my Northern Trust Corporation colleagues reading this entry are smiling at the re-use of big and little w).

 

Option One: The little w response. wallow in self-pity

 

Option Two: Big W response:  Be Willing. Be Willing to turn disappointments into great accomplishments by:

• Changing a course of action that isn’t working, no matter how much faith, time and money you may have put into it so far
• Abandoning a path that is not taking you where you want to go, and starting over again

Thomas Edison believed there were no mistakes or failures, only “eliminated options” that brought him one step closer to his goal. Decide to eliminate option one above and rethink failure.

A failure can be a valuable opportunity to regroup and rethink strategies and goals. Do not let pride keep you stuck in a wrong decision. Realize there is hope on the other side of the change, even if you cannot see it yet.

 

ACTION: Try these seven steps to turn failure into success. 

1.   Look at your past objectively

2.   Focus on the purpose on the other side of the failure / pain

3.      Realize that you can’t see the whole parade from where you stand

4.      It’s not whether you have won or lost in the past; it’s the person you have to become to win in the future. Think about who you want to become 

5.  Accept that falling is a normal part of life, but try to fall forward - in the direction of your goal

6.  Realize that pain and heartache are only labor pains before your / the change's birth

7.  Know that retreat does not equal defeat

I recognize that these steps are not easy. There are strategies and tools to help you succeed in each step. Consider adding your steps that have worked well for you in the past. Even better, create a new step.

Make a deliberate decision not to give up in transforming your adversities into success springboards.

 

Adapted from © Advisor Today 2008 and Critical Choices That Change Lives: How Heroes Turn Tragedy Into Triumphby Daniel Canstro. All rights reserved.